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Privacy Policy

As part of running our business, London Real Estate Advisors sometimes needs to collect, maintain and use personal data about you. That will normally be if you are a current, past or prospective customer or an individual that’s contacted us and needs a response.

Just so you know, the legal basis that we have to process your data falls into three categories:  Firstly, if you have a contract with us – for example if you are an existing customer.  Secondly, if you’ve provided consent – for example, if you’ve consented to receive a newsletter from us.  Thirdly, if we have a legitimate reason – for example, you have asked us for more details on a property and we have entered you into our CRM system to manage the sales process.

Personal Information

Any personal information you give us, either on this website (for example, via a contact form), via email or direct mail, phone contact or direct contact in person will never be sold, rented or made public without your consent.

We take your privacy seriously.  We’ll only use your information to administer your account or provide the products, services and/or information you’ve asked for. Sometimes, to do that we might need to pass information on to a third party (for example your email into a newsletter sending system).  When we do, we’ll use safe, reliable, GDPR compliant services who won’t pass your personal details anywhere else.  

Information we collect

1. Site visits tracking

We collect visitor behaviour on our website.  This tells us which pages are visited, the sorts of searches that are used to find us what people do on the site when they are there.  It doesn’t tell us anything personal about the people visiting the site, just what they do.

We use cookies to track that data.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

If you want to know more about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies.  The website above will tell you how. But, do bear in mind some of our website features may not function as a result. 

We use the data to make changes on our website based on what we see visitors are doing.

2. Contact by form, email link and telephone

If you email us, either using a website contact form or by sending a direct email, we’ll get that information in an email.  That data isn’t stored on our website.

If you phone us and we need to store your details for any of the legal bases explained we’ll store it safely on company computers that are regularly maintained, safely kept (in alarmed premises where possible). We might also add your information to our CRM if it is right for processing your reason for contact.

We may keep a record of contacts (such as emails that have been sent and received), but again we won’t use the details for anything other than the relevant legal reasons stated.

3. Marketing

On occasion, we’ll send marketing and information emails.  We’ll only send these emails if you fall into one of the three following categories:

  1. You’re an existing customer or supplier who we do current business with.
  2. You’ve asked to get emails via a newsletter signup form / documented social media request.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

If you’ve asked to get our marketing, you may opt out any time. There’ll be an unsubscribe link in each newsletter or you can contact us (see below).

Under 16?  Legally you must obtain parental consent before joining email newsletters.

What we do with that information

Where appropriate, we’ll use the information we keep about you to:

  1. To send you information on products or services that you’ve asked for.
  2. To send you information on products or services, which we think will interest you.
  3. To carry out our obligations arising from any contracts entered into between you and us.
  4. To notify you about changes to our services or products.
  5. To inform business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

Access to your information and correction

You have a number of rights including the right to request a copy of the information that is held about you. If you’d to know what information is held, please email us and we'll reply to you by email.  Legally that’s within one working month, but we’ll aim to reply as soon as we can.  We want to make sure that your personal information is accurate and up to date. So once you have any information, you can ask us to correct or remove anything you think is wrong. For a full list of your rights, have a look at the ICO Website.

We’ll normally be happy to help at no charge, however where requests are manifestly unfounded, excessive, or repetitive after an initial, responded to, request, we’ll potentially charge an admin fee to cover the time taken to fulfil the request.  This fee will be charged at our standard hourly rate.

Third Party Processors

We use a number of third parties to process personal data for us. These third parties have been carefully chosen and, to the best of our knowledge, all of them comply with current legislation where applicable for their country. We may need to share your information with them in order to process products or services. This may be within the UK or outside including the United States and countries outside of Europe.

Breaches

We will report any unlawful data breaches of data held by us to the ICO as required (https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/) within 72 hours of becoming aware of a breach taking place if it is apparent that personal data stored in an identifiable manner has been stolen.

Other Information

All traffic (transferral of files) between this website and your web browser is encrypted and delivered over HTTPS.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Contact information

As a small organisation, we don’t need to have an official Data Protection Officer.  However, that role is voluntarily taken on by Simon Brown.  If you would like to speak with Simon, please contact the office by phone on 0203 327 2750.  Alternatively, please email us to make an enquiry specifically relating to data protection, the GDPR and you.

Future changes

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

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